©2016 by Grani Di Gaia. A Social Enterprise Led by Sicilia Integra Migrants and Youth.

Website Terms and Conditions. The Shop Returns and Refund Policies.

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We try to make returns as simple as possible!

If for whatever reason you wish to return the product(s) you have purchased, you can do so within 14 days of receiving the order.

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To qualify for a refund…

  • You must return the product within 14 days of receiving it.

  • The product must be in the same condition that you received it.

  • If the product has any seals or plastic wrap; these must not be broken or removed.

  • The product must not be opened, tried or used.

 

If you have met the conditions above, please follow these instructions:

  • Contact us before continuing the returns procedure to request a returns form

  • Complete the returns form in full.

  • If possible; package the item(s) up in the original packaging it arrived in (If the original packaging is not available, please use suitable & protective packaging)

  • If you have printed the returns form, please include the returns form in the packaging.

  • Post the item back to us. If the item is expensive, we recommend using a recorded service.

  • Your return will be processed within 2-4 days of receiving the package. A refund, replacement or credit will then be issued. 

 

Conditions

  • We reserve right to refuse an exchange or refund if the item(s) are not returned to us in a saleable condition, damaged or opened.

  • We may except returns outside the given returns period for a store credit. However, we reserve the right to refuse this.

  • If you fail to include the returns form or invoice in your package; it may cause a delay in the return or the possibility of being unable to complete the return.

  • Items returned are your sole responsibility until they are in our possession. In no instance will we be held liable for the loss of your return.

Return and Refund Policy